Question 1

When should the SUNA (V1 or V2) be sent in for service to get the lamp replaced?

Gregory Ikeda · Accepted Answer

When your max lamp counts drop below 30,000 during the self test and cannot recover with cleaning, you can send the lamp in for inspection.

If your lamp time remaining is less than 25% then it is best to send the SUNA in for a lamp replacement. We will automatically replace lamps during service if they have less than 30% time remaining, as we want the SUNA to have enough lamp hours to last until your next yearly service.

Question 2

When should the SUNA (V1 or V2) be sent in for service to get the lamp replaced?

Gregory Ikeda · Accepted Answer

When your max lamp counts drop below 30,000 during the self test and cannot recover with cleaning, you can send the lamp in for inspection.

If your lamp time remaining is less than 25% then it is best to send the SUNA in for a lamp replacement. We will automatically replace lamps during service if they have less than 30% time remaining, as we want the SUNA to have enough lamp hours to last until your next yearly service.