Service

Sea-Bird opened a calibration/service center in Kempten, Germany in 2011, providing duty-free servicing for EU customers. The dedicated technical support staff and calibration technicians were extensively trained by Sea-Bird experts. Calibration cross-referencing...

Brush-cleaning and replatinizing should be performed at Sea-Bird. We cannot extend warranty coverage if you perform this work yourself. The brush-cleaning and replatinizing process requires specialized equipment and chemicals, and the disassembly of the sensor. If...

The post-cruise calibration contains important information for drift calculations. The post-cruise calibration is performed on the cell as we received it from you, and is an indicator of how much the sensor has drifted in the field. Information from the...

Configuration Sheets detail instrument communication settings, system configuration (auxiliary sensors, which channels are set up for which sensors), and sensor calibration coefficients. Configuration sheets are provided with the instrument, in both paper form (may be...

It is our policy to update firmware in instruments while they are here for calibration at no cost to the customer, but it is not our policy to routinely upgrade circuit cards. On some very old units that are being upgraded to support more external...

For calibration of the temperature and conductivity sensors, only the sensor modules need to be sent to Sea-Bird. It is not necessary to send the CTD main housing. See Shipping SBE 9plus, 25, and 25plus Temperature and Conductivity Sensors for details.It is...

The Anti-Foulant Device is an expendable device that is installed on each end of the conductivity cell, so that any water that enters the cell is treated. Anti-Foulant Devices are typically used with moored instruments (SBE 16, 16plus, 16plus-IM, 16plus V2, 16plus-IM...

For SBE 4 conductivity calibrations, Sea-Bird uses natural seawater that has been carefully collected, stored, UV irradiated, and filtered. Artificial seawater is not adequate if calibration errors are to be kept below 0.010 psu. Note: SBE 4 is the...

For Sea-Bird instruments that use alkaline D-cells, Sea-Bird uses Duracell MN 1300, LR20. While rare, we have seen a few problems with cheaper batteries over the years: they are more likely to leak, may vary in size (leading to loose batteries causing a bad power...

Alkaline batteries can be shipped installed in the instrument. See Shipping Batteries for information on shipping instruments with Lithium or Nickel-Metal Hydride (NiMH) batteries.