Although most functions of the SUNA V2 can be accomplished though the USB connection, parts of the self-test require that external power be applied. In this case, connect external power and repeat the test. If the problem persists, please contact Customer Support.
FAQs
What power system is used for the Thetis?
The Thetis system uses on board batteries (BlueFin Robotics, 1.5kW) for power.
How should I handle my CTD to avoid cracking the conductivity cell?
Shipping: Sea-Bird carefully packs the CTD in foam for shipping. If you are shipping the CTD or conductivity sensor, carefully pack the instrument using the original crate and packing materials, or suitable substitutes.Use: Cracks at the C-Duct end of the conductivity...
How often do I need to have my instrument and/or auxiliary sensors recalibrated? Can I recalibrate them myself?
General recommendations: Profiling CTD — recalibrate once/year, but possibly less often if used only occasionally. We recommend that you return the CTD to Sea-Bird for recalibration. (In principle, it is possible for calibration to be performed elsewhere, if the...
I am planning to ship my instrument to Sea-Bird for calibration and minor repairs. What is the typical turn-around time?
Typically, Sea-Bird can calibrate the instrument and perform minor repairs within 3 - 4 weeks, plus shipping time. However, this may vary, depending on current backlog. Before shipping an instrument to us, go to our Online RMA and Service Request...
I am planning to ship my instrument to Sea-Bird for calibration and minor repairs. Should I also send the auxiliary sensors from other manufacturers?
The answer to this question depends on your budget and your level of confidence that the entire system is functioning properly. When Sea-Bird receives CTDs that have integrated auxiliary sensors produced by other manufacturers, we test the functionality of the entire...
My auxiliary sensor (not manufactured by Sea-Bird) needs to be repaired / recalibrated. Where should I send it for servicing?
Sea-Bird does not repair or recalibrate other manufacturers’ instruments that have been integrated with Sea-Bird equipment. If an auxiliary sensor needs to be repaired or recalibrated, we recommend that you send it directly to the manufacturer. If you send it to...
I want to add an auxiliary sensor to my CTD (SBE 9plus, 16, 16plus, 16plus-IM, 16plus V2, 16plus-IM V2, 19, 19plus, 19plus V2, 21, 25, or 25plus). Assuming the auxiliary sensor is compatible with the instrument, what is the procedure?
Adding the sensor(s) is reasonably straightforward:Mount the sensor; a poor mounting scheme can result in poor data. Note: If the new sensor will be part of a pumped system, the existing plumbing must be modified; consult Sea-Bird for details.Attach the new...
Do I need to remove batteries before shipping my instrument for a deployment or to Sea-Bird?
Alkaline batteries can be shipped installed in the instrument. See Shipping Batteries for information on shipping instruments with Lithium or Nickel-Metal Hydride (NiMH) batteries.
I want to change the pressure sensor on my CTD, swapping it as needed to get the best data for a given deployment depth. Can I do this myself, or do I need to send the instrument to Sea-Bird?
On most of our instruments, replacement of the pressure sensor should be performed at Sea-Bird. We cannot extend warranty coverage if you replace the pressure sensor yourself.However, we recognize that you might decide to go ahead and do it yourself because of...
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